Introduction
This Privacy Policy explains how Phoenix Group (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website.
We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following data:
a) Information you provide
Name
Company name
Email address
Telephone number
Any information submitted via contact forms or enquiries
b) Technical data
IP address
Browser type and version
Time zone setting
Pages visited and time spent on the site
c) Usage data
Information about how you use our website, products and services
How We Use Your Information
We use your data to:
Respond to enquiries and provide information about our services
Deliver and improve our website functionality
Analyse usage to enhance user experience
Maintain security and prevent fraud
Comply with legal obligations
Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent – when you submit an enquiry or accept cookies
Legitimate Interests – to operate and improve our business and website
Contractual Necessity – where processing is required to provide services
Legal Obligation – where required by law
How We Share Your Data
We may share your data with trusted third parties, including:
IT and website service providers
Analytics providers such as Google Analytics
Professional advisers (legal, financial, etc.)
We ensure all third parties respect your data and process it securely.
We do not sell your personal data.
International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
Standard contractual clauses
Adequacy regulations
Data Retention
We only retain personal data for as long as necessary to:
Fulfil the purposes it was collected for
Meet legal, accounting or reporting requirements
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Secure servers
Access controls
Data encryption where appropriate
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
Cookies
For detailed information on how we use cookies, please see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have any questions about this policy or your data, please contact us via the website.